BitFlix Store does offer refunds on Digital Products/Services under certain conditions. However, we highly recommend that you get a trial before you make a purchase.
BitFlix Store offers Refunds ONLY under these conditions:
Conditions :
- We will refund the complete purchase only it has been done in less than 24 hours. After 24 hours, no complete refund can be processed.
- All other refund requests will be returned partially according to the used period of the subscription, IF there was an issue from our end that we couldn’t fix in 72 hours. The BitFlix support team will contact users in all refund cases.
We will not send refunds or make partial refunds if:
- The customer didn’t like the channel line-up.
- The customer found another service.
- Customer refuses to apply the solutions we provide if he/she have any issue.
How much time does it take to get refunded?
- If you paid using credit cards, the Refunds are generally processed and funds are returned to the debit card on the customer’s bank account within 20 to 31 working days.
- However, there are cases in which a refund takes longer to process may up to 90 days. We are not responsible for these time frames and delays. We are not the payment provider, we are just the IPTV service provider.
- Every refund usually takes 20 to 90 working days to take place, and it’s not in our hands to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user’s information.
If some channels are freezing, buffering, or not working sometimes:
Though almost all of our Servers are stable, sometimes some channels do freeze or don’t work due to various reasons, but it’s not permanent. Our expert engineers are always working to fix them.
Most of the time, these issues are temporary and caused by below reasons:
- Customer internet fluctuations.
- An issue with the box/apps/customer setup in general.
- Your ISP has an issue.
- The channel is down from the server end.
- The customer changed his/her mind and wanted to withdraw/switch between servers.
- Server update/restart from our end (weekly performance necessary).
In case the user/customer can’t watch their IPTV subscription plan for 72 hours+ because of a server issue or any other problems caused by us or our end, we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.
Contact us: If you have any questions about our Returns and Refunds Policy, please contact us
